I have received a wrong or damaged item
In this unlikely situation, please visit the Contact Us section and reach out either through WhatsApp +965-50009253 for instant support or send an email to hello@plushcandy.com. Please be sure to include your order number, the wrong or damaged item name and number and attach a picture of the item. Our team will look into your request and get back to you within 2-3 days.
I have a missing item in my order
For any missing items in your order, please visit the Contact Us section and reach out through WhatsApp +965-50009253 for instant support or send an email to hello@plushcandy.com. with your order number, the missing item’s name and number. Our team will look into your request and get back to you in 2-3 days.
How do I place an order as a gift?
If you want to add a note after placing the order, you can reach out to us via phone or WhatsApp. Remember to request this before your order is shipped.
For 2-hour and 3-hour delivery, adding a gift note after the order is placed is not possible.
I placed an order as a gift and I want to make sure that price tags are removed and no invoice is included with the order.
No invoice will be included.
However, for cross-border shipped orders, the invoice is a mandatory part of the order due to customs and shipping, and cannot be removed.
How will I know if an item is out-of-stock?
Any item that is sold out will mention, ‘Out of Stock’ on the product page. In rare cases, a product in your cart may become out of stock as you’re in the check-out process and a notification will pop up during the process. For out-of-stock items, add them to your wishlist. You will be notified once they are back in stock.
Do you offer gift cards?
At the moment, we don’t offer gift cards – but don’t worry, we’re actively working on introducing this feature in the future. Keep an eye out for updates!
How will I know if Plushcandy has received my order?
After placing your order, you will receive an whatsapp message through Plushcandy whatsapp number +965-50009253 to inform you that your order has been received. Then once payment has been through wamd/ link paid generated by whatsapp +965-50009253. Your order will be placed and soon ready for dispatched.
Can I change or amend the items in my order once it has been placed?
At the moment, you can cancel part of the order. To change or add items, please cancel the order or place a new one. We are actively working on developing more flexible options, so stay tuned for updates!
Is there a cost for duties and tax?
No, Plushcandy covers all duties and customs taxes.
An item I want is out of stock, when will it become available again?
Although items do come back in stock, product availability depends on the brand’s stock. Due to this, we cannot identify when an item will be back on the website. To keep track, simply add the item to your wishlist and subscribe to our newsletters to stay updated and get notified once the item is back in stock
Yes.
I have placed an order and the amount was deducted, but I did not receive an order confirmation.
We are sorry to hear that. Please wait for 10 minutes as there might be a slight delay in receiving the order confirmation due to our system processing the transaction. If you still haven’t received your confirmation with your invoice, please contact our Customer Care team through the Contact Us page. To help investigate the matter, kindly provide us with the email address and phone number used while placing the order.
Pre-ordering allows you to get early access to desired collections ahead of the official launch. When you pre-order an item, you secure it before it becomes available for general purchase. This means that you have the advantage of reserving the product before it potentially sells out.
Once you place a pre-order, rest assured that we will deliver the item to you as soon as it becomes available in our inventory. You won’t have to worry about missing out on the item, as your order is prioritized, and you’ll be among the first to receive it once it’s ready to be shipped.
When do I need to pay for my Pre-Ordered items?
All Pre-Order items must be paid for in full at the time of placing the order.
How will I get my refund for a Pre-Order?
For all pre-orders, refunds will be processed. Contact us on whastapp. They will assist on refund
Does Plushcandy have a physical store?
Plushcandy does not operate a physical store.
Can I send multiple gifts in separate packages within the same order?
To send multiple gifts, please note that separate orders are required.
Is gift wrapping available?
We offer special gift wrapping. During the checkout process, mention us on whatsapp. Necessary charges of packaging will be applicable.
Our dedicated team will be notified and ensure a beautifully wrapped box for your special occasion.
When will i get my refund?
After a quality check. Once it passes the QC, the refund initiated within next 48 hours.
I have requested a replacement? When will i get it?
For return exchange, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund for return or the request for exchange will be initiated within 72 hours. Once the product is dispatched, it will take 7-10 working days to reach you. For further assistance contact us on whatsapp +965-50009253