- Looking at the nature of the product, it shall not be eligible for returns once the product is delivered to the customer.
- The customer can cancel the placed order on plushcandy.comwithin 1 hour of making the payment or placing the order.
- Plushcandy holds the sole right to accept the cancellation request placed by our customer under any varied circumstances.
- If and when the cancellation request is accepted by us, the amount received from our customer shall be refunded within 15 days from the date of acceptance of cancellation.
Shipping & Delivery
Order Delivery
Orders may currently only be delivered to addresses within the Kuwait. The Order delivery methods which are currently available are set out below. However we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back frequently to see if more options have become available.
The following options are available for delivery to your requested address in the State of Kuwait*:
| Location | Delivery Timescales | Cut-off Time | Cost (Order value less than 100 KWD) | Cost (Order value more than 100 KWD) |
|---|---|---|---|---|
| Kuwait | Within 2 hours | 5:00 PM | 4 KWD | Free |
| Same Day | 2:00 PM | 3 KWD | Free | |
| Next Day | - | 2 KWD | Free | |
| Between 2-3 Kuwait working days | - | 2 KWD | Free |
* Orders placed outside of our working hours (9am-8pm), after the cut-off time, on Fridays, and/or on any Kuwait public holidays, will be deemed placed on the first Kuwaiti working day following the Order’s submission. Delivery timelines are estimates, order delivery may face delays during promotional activity, sale season and bank holidays. We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery.
General Delivery Conditions
Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.
Orders are delivered daily excluding Kuwait public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays.
Pre-Order Delivery
The above table of delivery times does not apply to Pre-Orders. Your item will be shipped according to the expected release date, as indicated on the product page of the item.
Address Changes & Tracking
Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email/whatsapp message informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.